Thank you for purchasing our sharpener! We’re proud of it and know you soon will be too. All of our sharpeners are hand built and inspected before they leave our Oregon factory to ensure the highest quality product for you. We stand behind and support our products - contact us if you need parts or service. From time to time we like to send out useful information about our products and company; sometimes we even like to extend hot offers to loyal customers like you. If we don’t know how to contact you we can’t keep you in the loop! Warranty valid in USA and Canada only and begins on the date of purchase.