Frequently Asked Questions
Trailhead is an outdoor apparel and gear retailer that offers a wide range of products for outdoor enthusiasts. We carry everything from hiking boots and backpacks to tents, sleeping bags, and more. Our products are carefully selected to meet our high standards for quality, durability, and style.
We offer free shipping on orders over $50 within the continental United States. We also offer flat rate shipping options for orders under $50. Please note that certain oversized or heavy items may not qualify for free shipping, and additional fees may apply. For more information on our shipping policy, please visit our Shipping page.
We want you to be completely satisfied with your purchase from Trailhead. That's why we offer hassle-free returns within 30 days of your purchase. If for any reason you're not satisfied with your product, you can return it for a full refund or exchange. Please note that the product must be in new condition with tags and packaging intact. For more information on our return policy, please visit our Returns page.
Choosing the right gear for your outdoor adventure can be overwhelming, but our team of outdoor enthusiasts is here to help. You can browse our website for products and read reviews from other customers, or you can reach out to us for personalized advice and recommendations. We're always happy to help you find the gear that's right for your needs and goals.
At Trailhead, we're committed to sustainability and responsible business practices. We carefully select products and partners that share our values and prioritize environmental and social responsibility. We also strive to reduce our own environmental impact by minimizing waste, conserving energy, and supporting sustainable initiatives. We believe that we have a responsibility to protect and preserve the natural world that we love to explore, and we're dedicated to making a positive impact.